Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@gameshoops.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@gameshoops.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

We offer a 30-day return window from the date of receipt for eligible items. If you have questions or concerns about your specific purchase, feel free to contact us—we’re here to help.

Electronic Products Once opened, electronic items are not eligible for return. However, they include a 7-day warranty exclusively for manufacturing defects. All electronics are tested prior to shipping to ensure proper functionality.

Packaging Conditions Please note that due to high shipping traffic, items may arrive with minor imperfections to the packaging only. This is considered a normal part of the shipping process and does not qualify for return or refund.

If the product arrives damaged or not working as intended, you must notify us immediately. The longer the delay, the more limited our ability to respond effectively.

Non-returnable items include:

• Opened electronic products

• Items sold under promotion or clearance

• Gift cards

Shipping is handled by a third-party carrier, and we always do our best to ensure your order arrives in optimal condition.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have within 7 days, in its original packaging, in perfect condition, unworn or unused, with tags and purchase receipt. Once the return is accepted by customer service and you receive your refund, you can make a separate purchase for the new item. Please note that the time for the refund will depend on the management of financial entities.

14-Day Reflection Period in the European Union

Notwithstanding the foregoing, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@gameshoops.com.